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  1. Medici
  2. Patients

Patients

Payment & Billing

  • I received a “Payment Method Issue” error
  • I am about to meet with my doctor on Medici. Why is there a pending charge on my credit card?
  • How much does this cost? (South Africa)
  • Can I use my insurance?
  • How much does this cost?
  • Patient Insurance Reimbursement
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Features & Consultation

  • Can I get a prescription?
  • Inviting Friends and Family
  • Exporting Your Visit
  • Features & Consultation Questions
  • Making Changes to Your Account
  • Safety & Security

Troubleshooting

  • Login Difficulties
  • One-Click HD Video With Your Doctor
  • Why do I see Medici when I want to FaceTime someone?

Getting Started

  • How do I prepare for a virtual visit with Medici?
  • What is a Medici consult?
  • A Little More About Us
  • How to Get Connected
  • How To Videos
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